Digital Jobs

• Conduct review of all current and future planned service transformations and identify the support channel requirements (e.g. telephony, webchat, face to face interactions) for future customer and user interaction within these services • Working with the User Experience team and service projects, prioritise the development of future support channels and lead on the development and design of support channel components. Contribute to plans for user testing of the support channel

This will be working with the directorate lead in communications, planning and delivering the strategy connecting the directorates work with stakeholders as well as internal communications. The successful candidate will need to be able to quickly gage the issues being raised and establish how best to communicate them Experience of working as part of a small team. Experience of understanding complex issues and proven ability to distinguish the important facts and disseminate

This role is for a Delivery manager within the Strategy and Change Directorate of Her Majesty’s Passport Office. This is a fast paced and dynamic team, at the heart of project delivery for Her Majesty’s Passport Office. The ideal candidate will be a strong team player with the ability to think strategically and work at pace with a high degree of autonomy to drive progress. The candidate will manage one or more agile projects, typically to deliver a specific product or transformation via a

DVSA requires programme level capability to develop its enterprise wide governance processes and thus enable consistent management capability for DVSA’s agile digital delivery, whilst working within the guidelines and processes of wider government. DVSA requires a person that provides domain knowledge of: • current agile development processes • management level products and current review processes for DVSA digital projects • financial control of multi-threaded large digital