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Head of Hire

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  • UK, West Midlands, Walsall
  • from £65,000 to £75,000 per year
  • Permanent
  • Full time
  • Eligibility to work: UK
  • Industry: Water & Utilities, Water
  • Discipline: Management, Customer Relations (CRM), Finance Management, Business Development, Organisational Development, Product Development, Product Management
  • Languages: English

The Role:  


Reporting to the Business Director, the Head of Hire role is responsible for the strategic leadership of all aspects of the hire business stream. The role will contribute proactively to the company's Senior Management Team and collaborate effectively with the support functions.  


(higher salary will depend on experience)  


Key Responsibilities:  


Business Development  


• Identify areas of development for new sectors, products, and customers.  

• Deliver innovations to further develop stream performance, proactively seek new opportunities to support targeted external growth.  

• Responsible for creating development and investment proposals within the stream.  

• Attend prestart meetings to ensure all opportunities are maximised, capitalise on new contracts and opportunities by working closely with the regional businesses.  



Commercial & Finance  


• Responsible for meeting turnover, profit and margin targets.  

• Analyse stream performance and provide updates during monthly business reviews.  

• Provide monthly financial project forecast reports to the Finance Manager.  

• Fully accountable for the utilisation level of all areas within the business stream.  

• Manage age profile of equipment and ensure investment targets are met for each asset group.  

• Fully accountable for stock holding, ensuring agreed levels are accurate to repair and maintenance requirements.  

• Maintain a good level of understanding of suppliers used and their performance making sure they meet our vendor assessment criteria  



Customer Satisfaction  


• Complete customer satisfaction measurement by appropriate methods, ensuring all actions are communicated and improvements are implemented.  

• Identify and react swiftly to resolve problems before they escalate.  

• Always establish good relationships and communication.  

• Management of commercial agreements with suppliers and customers. Lead on key customer relationships  



Operational Performance  


• Monitor performance of breakdowns attended on site and customer owned equipment service and maintenance.  

• Identify, monitor and reduce waste in all activities.  

• Identify and react swiftly to resolve problems before they escalate.  



Team leadership and development  


• Set clear measurable targets for performance expectations. Ensure clear roles and responsibilities are understood throughout the team and hold people suitably accountable for their work.  

• Encourage team involvement in, and ownership of, the company business aims and business improvement.  

• Identify development and training needs for all personnel using the Performance and Development appraisal process.  



Key measures & targets:  


• Utilisation  

• Delivery of company's Growth Strategy for Hire  

• Turnover v Budget  



Key relationships:  


• Business Director  

• Collaborative working with SMT / Functional Support Leads  

• All staff working in the Hire business stream  

• Significant Customer & Supply Chain relationships




• Proven strategic leadership experience and ability in a similar size and type of business  

• Significant, positive relationships with company's current/target customers and supply chain  

• Ability to lead and work collaboratively at all levels as required  

• Ability to set vision, execute plans and create a healthy spirit of accountability  

• Ability to create business cases and investment proposals with a natural desire to innovate and continuously improve  

• Experience in building collaborative relationships with existing and new clients and suppliers  

• IT literate and proficient in Microsoft Office package as a minimum

  • Contact: Julian Taylor
    020 7531 5757 (Offline)
  • Date: 09.05.2022
  • Deadline: 23.05.2022
  • Quote ref: 513/24381

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