Regional NPS Trainer
Ministry of Justice (MOJ) , Newport, UK to £300 per day
The successful Regional NPS Trainer will report to the EUCS NPS Training Lead and will be responsible designing and delivering a complete training package at multiple sites for colleagues prior to their upgrade to Win 10/O365 and ensuring they have access to online training support.
They must build strong relationships with key Divisional, Local Delivery Unit Cluster and Site stakeholders; delivering their agreed Training Requirements and provide them with advice and counsel based on overall project guidance.
They will be expected to be highly mobile and willingness to travel nationwide is essential. Although they will work primarily in their Region, there is a requirement to cover colleagues on leave in other Regions. They will be expected to deliver concurrent blended learning approaches to multiple sites aligned to the EUCS Futures Delivery Schedule for the National Probation Service. They will be responsible for mapping and tracking the progress of a delegates learning journey from their current technology to the new EUCS Futures solution, supporting a diverse range of needs from Basic Users to Super Users and Assistive Technology Users.
The Regional NPS Trainer will work with colleagues within Training, Business Change, Deployment, Communications and other relevant stakeholder groups across the organisation, to deliver targeted, creative and effective training interventions and capability demonstrations.
They will also take responsibility for working across a range of stakeholders within the EUCS Futures Project and the Business to support the development of briefing documents, Quick Reference Guides, posters and other support materials. The role will ensure all Subject Matter Experts are engaged to help with content as required
Duties:
• Liaison with key Divisional, LDU Cluster and Site Stakeholders to confirm Local Training Needs, resource and colleague availability.
• Delivery of blended learning approaches to delegates, ranging from facilitating access to eLearning to face to face training sessions for one to one and groups of various sizes.
• Provision of cross-programme support to produce high quality training materials which can be presented to a wide-ranging audience.
• Updating and maintaining training and business change material relating to the programme - newsletters, FAQ documents, one pagers etc.
• Providing training and business change support around internal and external events.
• Contributing to the ongoing development of the training and business change function
• Documenting and delivering the necessary training procedures and processes, including:
• Regional Training Plans
• Additional Regional or Local Training Needs Analysis
• Training engagement tracking using Internet based LMS
• Follow Training Development Requirements in accordance with agreed priorities, timeframes and standards
• Identify and manage requirements with regards to the training required.
• Liaise with stakeholders and delegates to capture lessons learned and good practice in order to better understand and refine both training requirements and provision as part of Quality Assurance.
• Excellent communication and co-ordination skills to communicate complex technical ideas to a wide audience.
• Demonstrable ability to develop and maintain clear and concise documentation to a high professional standard.
Regional NPS Trainer
Ministry of Justice (MOJ) , Warrington, UK to £300 per day
The successful Regional NPS Trainer will report to the EUCS NPS Training Lead and will be responsible designing and delivering a complete training package at multiple sites for colleagues prior to their upgrade to Win 10/O365 and ensuring they have access to online training support.
They must build strong relationships with key Divisional, Local Delivery Unit Cluster and Site stakeholders; delivering their agreed Training Requirements and provide them with advice and counsel based on overall project guidance.
They will be expected to be highly mobile and willingness to travel nationwide is essential. Although they will work primarily in their Region, there is a requirement to cover colleagues on leave in other Regions. They will be expected to deliver concurrent blended learning approaches to multiple sites aligned to the EUCS Futures Delivery Schedule for the National Probation Service. They will be responsible for mapping and tracking the progress of a delegates learning journey from their current technology to the new EUCS Futures solution, supporting a diverse range of needs from Basic Users to Super Users and Assistive Technology Users.
The Regional NPS Trainer will work with colleagues within Training, Business Change, Deployment, Communications and other relevant stakeholder groups across the organisation, to deliver targeted, creative and effective training interventions and capability demonstrations.
They will also take responsibility for working across a range of stakeholders within the EUCS Futures Project and the Business to support the development of briefing documents, Quick Reference Guides, posters and other support materials. The role will ensure all Subject Matter Experts are engaged to help with content as required
Duties:
• Liaison with key Divisional, LDU Cluster and Site Stakeholders to confirm Local Training Needs, resource and colleague availability.
• Delivery of blended learning approaches to delegates, ranging from facilitating access to eLearning to face to face training sessions for one to one and groups of various sizes.
• Provision of cross-programme support to produce high quality training materials which can be presented to a wide-ranging audience.
• Updating and maintaining training and business change material relating to the programme - newsletters, FAQ documents, one pagers etc.
• Providing training and business change support around internal and external events.
• Contributing to the ongoing development of the training and business change function
• Documenting and delivering the necessary training procedures and processes, including:
• Regional Training Plans
• Additional Regional or Local Training Needs Analysis
• Training engagement tracking using Internet based LMS
• Follow Training Development Requirements in accordance with agreed priorities, timeframes and standards
• Identify and manage requirements with regards to the training required.
• Liaise with stakeholders and delegates to capture lessons learned and good practice in order to better understand and refine both training requirements and provision as part of Quality Assurance.
• Excellent communication and co-ordination skills to communicate complex technical ideas to a wide audience.
• Demonstrable ability to develop and maintain clear and concise documentation to a high professional standard.
Business Analyst
Home Office, London, UK to £450 per day
The main responsibilities of the post are:
• Works with service teams to elicit high-level requirements and capture business needs
• Clearly articulates and documents business requirements
• Assesses the risks of various solutions and prioritizes competing business demands
• Manages ongoing relationship with business partner to drive satisfaction with IT
• Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions
• Obtains key inputs from enterprise architecture teams and identifies solution interdependencies
• Engages with knowledge workers to incorporate usability and user interface needs when designing systems
• Proactively resolves customer satisfaction issues
• Negotiates contracts, manages relationships, and monitors vendor performance against SLAs
Brief Description
• Interviewing, analyzing documents, draw out requirements through workshops, surveys, visiting sites, developing business processes using task flow analysis and work-flow analysis
• Collect, evaluate and compress data and information from multiple sources, resolve conflicts and differentiate between actual and required user need
• Deliver results after thorough research of functional needs by collaborating and communication between various users
• Using strong analytical reasoning to understand end user's requirements and transforming them into operational application
• Acquire deep knowledge of working systems and bringing efficient and effective changes for better performance
• Understanding business process management and business requirements of the customers and translating them to specific requirements
• Making sure that the recommended solution is optimal
• Understanding the technical designs as well as the specifications.
• Effectively communicating with project teams, service teams and stakeholders to deliver functional requirements.
• Very strong technical skills, coupled with business intelligence and a deep understanding of the customer's needs so that they can be transformed into application and operational requirements
• Acting as an interface between business units, technology teams and support teams
Full Address: 2 Marsham Street, London, SW1P 4DF. Department is due to relocate to Croydon.
Travel
Some travel to other HO sites will be required, such as Liverpool, Croydon, Hendon and London.
Main base will be East Croydon or 2MS.
