The Energy Day Enables You To:
Gain insight from Ofgem on making the most of the smart meter rollout;
Lean how Octopus Energy is optimising tech and innovation to increase customer engagement;
Hear how you can move to a customer centric culture within your organisation;
Find out how networks can really push the envelope on customer service;
Debate what the price cap has done for customer experience.
The Water Day Enables You To:
Discuss what final determinations of PR19 mean for customers;
Debate whether the desired progress has been made with the non-domestic market and what steps must be taken now;
Challenge conventional thinking to deliver on your customer, service and CMeX agenda;
Understand whether collaboration is going far enough in supporting vulnerable customers.
More info can be found here