Technical Architect
Department Of Health, Leeds, UK to £545 per day
• Contribute to design of future state (tech , commercial, operating models etc)
• Delivery of “as is” and “to be” architecture states including road maps, transition stages etc
• Provision of specialist advice on any new technologies available
• Contribute to PoC and other tech exercises
• Development of non-functional requirements
• Reviewing and contributing to the rework of functional requirements
• Co-ordinating with dependent programmes of work
• High level domain / data model design
Data Scientist
Ministry of Justice (MOJ) , Central London, UK to £412.5 per day
• Rebuilding of the existing channel shift model created around 18 months ago, which was used to forecast digital service uptake across multiple channels
• Identification of new data sources to validate existing assumptions built into this model
• Engagement with project teams to ensure sign-off and ongoing use of amended model with associated assumptions
• Modelling customer behaviour across digital and non-digital channels
• Developing re-usable models to analyse data and forecast future business performance
• Drawing draw novel and engaging insights from data
• Conducting analysis using the most appropriate techniques to support evidence-based decision making, as well as developing models and decision support tools
• Discussing complex modelling/analytics with project teams in a non-technical way
• Presenting and visualising findings in a compelling way
• Producing comprehensive documentation to support handover of analysis to a business owner
Previous experience of working with central and/or local government organisations in the field of channel optimisation and digital channel shift, whilst not essential, would be desirable.
Senior Business Analyst
Ministry of Justice (MOJ) , Central London, UK from £550 to £582 per day
• Conduct review of all current and future planned service transformations and identify the support channel requirements (e.g. telephony, webchat, face to face interactions) for future customer and user interaction within these services
• Working with the User Experience team and service projects, prioritise the development of future support channels and lead on the development and design of support channel components. Contribute to plans for user testing of the support channel components.
• Engagement with project teams and assurance boards to ensure acceptance of support channel components
• Strong facilitation and stakeholder engagement skills, needed to elicit and test requirements quickly in unfamiliar domains of knowledge with senior stakeholders
• Experience of user led and iterative design (likely from working with agile)
• Advanced analysis skills, good with statistics and able to do options/cost-benefit analyses and other business case calculations
• Business/Enterprise Architecture, able to design services and organisations from the ground up – data, tech, people, business unit, departments, governance and information flows
• Requirements engineering, able to elicit and create requirements for any technology (functional and non-functional – e.g. CRM, telephony, web chat, bespoke digital products), operational policies and procedures, 3rd party contracts
• Business process and activity mapping, creating solutions that meet the myriad of user and business objectives, within technical and programme constraints (e.g. time)
• Strong project management, able to define, estimate and deliver against demanding plans, managing work across different domains
• Experience of delivering and making things work, not just design but testing and delivery
• Understanding of the full business and project lifecycle
• Experience of working in an agile environment
• Experience of coaching/mentoring staff to build organisational capability
