Customer Service Co-ordinator

  • UK, East of England, Cambridgeshire
  • Negotiable, Full time, Permanent
The Role: The purpose of this role is to support delivery against the client and joint venture partnership needs in relation to customer service experience and performance measures, including the Service Incentive Mechanism (SIM) Act as the key point of contact between teams in @one Alliance and the Operational Call Centre, Customer Care Team, Digital Customer Service Team and the Media Team Key Responsibilities: Build and maintain accurate records of customer contacts via phone calls,