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Service Partner (SC Cleared)

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  • UK, London
  • Negotiable
  • Contract , 6 months
  • Full time

This contract with our Central Government Client is 6 months long. The role is located in London, Milton Keynes, or East Kilbride for 2 days a week with the other 3 working from home.  

 

Job Description:  

 

The Service Partner is a position within the IT Service Management department, reporting into the Senior Service Partner.  

 

The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the ‘front-door’ into the IT Service Management organisation for business and product stakeholders.  

 

The Service Partner is responsible, for the product and business functions they are aligned to, for:  

• Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.  

• Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.  

• Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.  

• Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.  

• Identifying and highlighting incoming demand requirements to key stakeholders.  

• Supporting and promoting governance within the company, including third party suppliers as appropriate.

Requirements

They are looking for someone with strong technical skills and proven experience in Service Partnering activities, who can demonstrate the skills outlined in the Business Relationship Manager role-level, in particular:  

• Relationship Management (relevant skill level: practitioner)  

• Strategic Thinking (relevant skill level: working)  

• Ownership and Initiative (relevant skill level: working)  

• User Focus (relevant skill level: working)  

• Technical Understanding (relevant skill level: working)  

 

A minimum of ITIL Foundation is required for this role.  

 

They are looking for someone who can also demonstrate the following behaviours outlined in the Civil Service Success Profile Behaviours, in particular:  

• Behaviours - Communicating & Influencing  

• Behaviours - Changing and Improving  

• Behaviours - Working Together  

 

Security Clearance: SC Clearance and UK Nationality are Essential for this role

  • Quote ref: 100394/63055

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