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Service Designer

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  • UK, London
  • to £627.26 per day (Within IR35)
  • Contract , 6 months
  • Full time
  • Industry: IT & Telecoms, Government
  • Discipline: Technical services, Design, Itil , Delivery Management, Service designer

Contract Length: 6 Months  

Location: Remote/London (Wellington House – Waterloo) approx 2 times a week  

IR35: Inside  

Pay Rate to Candidate: £627.26 UMB  

 

Minimum Requirement:  

The Department of Health and Social Care helps people to live better for longer. We lead, shape and fund health and care in England, making sure people have the support, care and treatment they need, with compassion, respect and dignity they deserve.  

 

Digital delivery has huge potential to transform both the Department of Health and the Health and Care System, delivering improved services, supporting new models of care and driving efficiencies that will allow more time and resources to be spent on those most in need. As well as improving existing services there is an opportunity to harness recent innovations in digital health.  

 

 

We are here to:  

● help people stay well and manage their own care by giving them easy access to quality digital services and their data  

● help NHS staff to focus on patients, by freeing up their time through digital technology  

● work with providers and the Local Government Association to understand how technology can help staff and users of social care services  

We are currently a small team of digital and technology specialists, however, with the creation of NHSX, we will be growing rapidly and exploring how we can support the digital transformation of the NHS.  

 

Overview of the post/area of work  

As a Service Designer, you will be part of a multidisciplinary team interacting with policy-makers to design and deliver effective user focussed services.  

You will work on creating and improving services. This is part of making the shift towards services in the health and care system that are genuinely driven by user needs (and therefore more successful in terms of prevention, adoption; digital uptake and savings realised).  

You will have a vision for healthcare and government services and communicate this to developers and non-developers alike. You will ensure a project’s overall design meets user needs, whilst conforming to time and budget constraints.  

 

You will thrive using agile methods and enjoy working collaboratively with departments and multidisciplinary teams. Above all, you’ll want to make health better, which may sometimes involve challenging the status quo.  

 

You will be part of a team that is helping to build momentum and excitement around the digital transformation agenda, helping drive a cultural and business change to modern digital methods of delivery across the Health and Care System.  

As this is a new team, the role will require flexibility, adaptability and resilience, with the precise nature of roles shifting based on experience and initial scoping work. You will be joining a friendly team that has a reputation for driving digital innovation.  

 

Key accountabilities for the role  

● working with policy teams to analyse failure within services and identify root causes for that failure  

● Identify opportunities for cost reduction and improvement within an existing service  

● Understanding user needs and identify where separate interactions within the health and care system should act as one service that meet that need  

● Understanding the existing supporting system of a service and design targeted improvements to that system to accommodate the new service both digital and process based  

● Create and rapidly iterate service prototypes  

● Identify and design new cross government service patterns and standards.  

● Working closely with policy teams, product managers/service owners, user researchers producing service prototypes and influencing product direction. Presenting findings and related design/business recommendations to senior decision makers;  

● Supporting a service design community across the Health and Care system to share knowledge and increase the standard of digital delivery;  

● providing guidance, mentoring and training in service design across the team and ALB network and contributing to capability raising;  

 

 

Key specialist requirements for the role  

● Have a design related degree, or relevant industry experience  

● Be able to sketch and prototype on paper and in HTML  

● Be able to work quickly in an agile environment  

● Be able to explain ideas in a way that other people understand  

● Know how to interpret user research  

● Understand how form and function work together  

● Be able to write for user interfaces  

● Explain design decisions and be able to represent a service at a service assessment  

● Assess a service and give constructive feedback  

● Collaborate on designs with a developer  

● Engage the whole multidisciplinary team with the design process, including policy teams and other non-digital specialists  

● Proven experience working with data, from gathering and analysis through to design and presentation;  

 

 

Security Clearance: BPSS

  • Contact: Varunav Modi
    020 7531 5757 (Offline)
  • Date: 05.08.2022
  • Deadline: 10.09.2022
  • Quote ref: 990045/59018

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