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Senior Service Designer

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  • UK, North East, Tyne and Wear, Newcastle
  • to £600 per day
  • Contract , 6 months
  • Full time

Our central government client are currently looking for x2 Senior Service Designers to join their team on a new contract.

Contract Length: 6 months

Location: Newcastle

IR35: in scope

Pay Rate to Candidate: 600/Umb


• Understand user needs and design services that meet them and collaborate with multidisciplinary teams to understand user behaviour and feedback

• Demonstrate good working knowledge of service design in practice

• Analyse research findings, data, insight gathering, critical thinking and concept generation

• Have a strong grasp of qualitative and quantitative research methods to service user needs and work with researchers to conduct these studies

• Lead workshops to drive actionable outcomes

• Align and support the communication with product owners and policy colleagues to define the customer journey and articulate the vision for products and services

• Understand as-is service design and identify improvement opportunities

• Analyse pain points within services and build design solutions that fulfil user needs and business outcomes

• Use prototyping methods to communicate ideas and concepts with real users to encourage collaboration and iterative processes

• Lead the articulation of insights and stories around the strategy and concepts being designed

• Manage stakeholder needs across different areas with a focus on supporting discussions at senior departmental level

• Contribute to building an open and collaborative culture within the department and the design community

• Analyse and identify cost saving opportunities whilst implementing best practice service design

• Own and create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints

• Manage team workload and design approach across deliverables

• Actively provide support and mentor team members

• Support the capability and promote service design in and beyond the department

• Support recruitment

CV Deadline: 29th Sept

  • Quote ref: 990035/46403

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