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Senior Digital User Researcher

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  • Remote working
  • £500+ per day
  • Contract , 6 months
  • Full time

Our Government Client is currently recruiting for a Senior User Researcher on a 6 months contract basis, paying up to £500 P/D inside IR35 UMB.

The Core Purposes of User Research is to:

1. Conduct User Research - Plan and conduct user centric and evidence based research activities.

2. Generate Insights - Convert research data into clear findings.

3. Develop Research Strategy - Develop appropriate research strategies and its approach.

4. Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally.

5. User centred and Agile practices - Conduct user centred design practice and work with commitment to agile and continuous iterative approach.


1. Plan programmes of research and identify appropriate research strategies aligned with program and product roadmaps.

2. Ensure that user research across the programs is efficient, effective and aligned to standards and the quality expected to meet the department's strategic vision.

3 Work together and collaborate with other senior roles within the department and project teams to provide project direction, championing standards and insights derived from user research. Influence other roles during the decision making process to ensure user research needs are considered throughout.

4. Support and lead teams in examining and understanding research data and synthesising findings. Drive prioritisation of actions from research and ensure these are fed into program back log.

5. Identify patterns in research and agree outcomes across projects and programmes so that collective decisions are made regarding DWP's digital services.

6. Maintain knowledge of the latest best practice methods and approaches to be used in your field, using it to provide leadership and expertise. Additionally, encourage and support the use of innovative and creative approaches within the practice.

7. Manage research activities across your scope, maintaining standards to enable the department to meet its strategic goals.

8. Engage and collaborate with the functional leads to discuss at a strategic level the; priorities, progress, resource requirements, budgetary constraints and other factors that will enable projects and programmes to deliver strategic success for the department.

9. Advise, negotiate and share with other areas of the department appropriate resource allocation for User Researchers, acting as a Subject Matter Expert on resource requirements to deliver success.

10. Be an advocate within the department for user needs and understanding the business drivers behind the digital products and service offering, creating and nurture a culture of user centric design. Ensure that programme decision making and design rationale is based on user needs to make things clearer and simpler.

11. Build and maintain strong honest relationships across the government digital community and actively contribute to the community.

12. Manage training programmes and required learning within the practice to develop the understanding and skillset of other User Researchers.

13. Proactively collaborate and build relationships with stakeholders in DWP, across government and relevant outside bodies and policy makers, to shape the service vision and priorities.

14. Be a leading figure within the User Research community, managing and mentoring/nurture user researchers to ensure quality of research, and to drive improvements within the practice.

Technical Skills

Research (DDaT) Can help an organisation adopt a wide range of user research methods. Can lead a community of practice to help an organisation continually assure, improve and innovate their user research. (Level 4)

Strategic Insight (DDaT) Understands organisational strategy and objectives. Can align research activities across the organisation to create strategic insights. Can align wider research activities at departmental and cross-government level. (Level 4)

Agile & Lean practices (DDaT) Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mind-set of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP). (Level 4)

Society and technology (DDaT) Can align user research activities to help the organisation understand changing user behaviour, and the challenges and opportunities for government policy and service proposition. (Level 4)

User-centred analysis (DDaT) Gives direction on which tools or methods are to be used. Able to bring insight and expertise to how user needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business. (Level 4)

Understanding Constraints (DDaT) Able to influence, challenge and coach. Able to anticipate how constraints might change and knows where to challenge or remove constraints. (Level 4)

Digital Perspective (DDaT) Can align user research activities to help the organisation understand changing user behaviour, and the challenges and opportunities for government policy and service proposition. (Level 4)

Relationship management (DDaT) Determines the strategic vision and direction. Positively influences key senior stakeholders. Provides an arbitration function. (Level 4)

User centred agile & design practices (DDaT) Understands and has extensive experience of a range of user-centred and agile approaches. Can help government organisations adopt user-centred practices and embed them into agile service design and delivery. Can advocate for user research across an organisation. Has knowledge of the wider digital economy and advances in technology. Understands agile working at an organisational level. Able to create the environment for success. Able to drive working with other DDaT roles, job families and professions. (Level 4)


• May have a degree or professional qualification in Market Research/Social Science/Research Human Computer Interaction/Usability/Cognitive Psychology/ or related field or equivalent professional experience.

Role: User Researcher Senior

Contract Length: 6 months

Location: WFH till restrictions ease

IR35: In Scope

Pay Rate to Candidate: 500 p/d Umb

Security Clearance: BPSS

CV Deadline: Wednesday 27th Jan 12pm

Interview Process: MS TEAMS

  • Quote ref: 990035/33036

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