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Lead Service Designer

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  • Remote working
  • £600+ per day
  • Contract , 8 months
  • Full time

Our Government client is currently recruiting for a Lead Service Designer, on a 8 month remote contract paying £600 P/D inside IR35.

Role: Lead Service Designer

Contract Length: 8 months

Location: remote

IR35: Inside

Pay Rate to Candidate: £600

Security Clearance: BPSS

CV Deadline: Tuesday 06/07 at 12noon

Interview Process: MS Teams interviews

• Identify and build strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve the user experience.

• Create and improve user-centred services efficiently and to a high standard.

• Review and provide direction on the work of other service designers and user researchers

• Develop a strategic view across a range of products, focusing on the end to experience of all of our users

• Manage relationships between your team and others to ensure consistency and share good practice.

• Focus relentlessly on the user need, and ensure every aspect of product development is user-centric and evidence-based

• Develop the strategy for new or existing services to meet user needs, based on evidence gathered from a variety of existing and new sources, including first-hand lived experience data

• Work with the Head of User Centred Design Operations in team development and recruitment.

• Work with Policy, Clinical Product Owners, other team Service Designers and User Researchers to understand service requirements and integration across our services

• Creating and improving design patterns and services, from a user-centred perspective

• Iterating products and services from an MVP to a fully rounded and accessible offering

• Building relationships with stakeholders and users to understand their goals and needs and working with them in a collaborative and co-creative fashion

• Agile working.

Experience required:

• Significant experience of service design within either a government, health or social care setting

• Experience of GDS methods

• Experience with working with constraints and ability to identify, challenge, and adhere to them.

• Knowledge of best practices in service design.

• Confident communicator: able to persuade; negotiate; influence; network; and collaborate

• Good time management and the ability to work without supervision

• Ability to get to the heart of an issue, demonstrating expert knowledge in an applied setting

  • Quote ref: 100377/43267

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