Our Government client is currently recruiting for a Lead Service Designer, on a 8 month remote contract paying £600 P/D inside IR35.
Role: Lead Service Designer
Contract Length: 8 months
Pay Rate to Candidate: £600
Security Clearance: BPSS
CV Deadline: Tuesday 06/07 at 12noon
Interview Process: MS Teams interviews
• Identify and build strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve the user experience.
• Create and improve user-centred services efficiently and to a high standard.
• Review and provide direction on the work of other service designers and user researchers
• Develop a strategic view across a range of products, focusing on the end to experience of all of our users
• Manage relationships between your team and others to ensure consistency and share good practice.
• Focus relentlessly on the user need, and ensure every aspect of product development is user-centric and evidence-based
• Develop the strategy for new or existing services to meet user needs, based on evidence gathered from a variety of existing and new sources, including first-hand lived experience data
• Work with the Head of User Centred Design Operations in team development and recruitment.
• Work with Policy, Clinical Product Owners, other team Service Designers and User Researchers to understand service requirements and integration across our services
• Creating and improving design patterns and services, from a user-centred perspective
• Iterating products and services from an MVP to a fully rounded and accessible offering
• Building relationships with stakeholders and users to understand their goals and needs and working with them in a collaborative and co-creative fashion
• Agile working.
• Significant experience of service design within either a government, health or social care setting
• Experience of GDS methods
• Experience with working with constraints and ability to identify, challenge, and adhere to them.
• Knowledge of best practices in service design.
• Confident communicator: able to persuade; negotiate; influence; network; and collaborate
• Good time management and the ability to work without supervision
• Ability to get to the heart of an issue, demonstrating expert knowledge in an applied setting