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Jira Service Management Workflow & Action Developer

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  • Remote working
  • to £350 per day
  • Contract , 4 months
  • Full time

Our government client is looking for a Service Management Workflow & Action Developer on a contract basis at £350pd OUTSIDE IR35.

Role: Jira Service Management Workflow & Action Developer

Contract Length: 4 months

Location: Remote with 1-2 days in London Office

IR35: Out of Scope

Pay Rate to Candidate: £350/day

Security Clearance: BPSS Basic

Interview Process: Skype/MS Teams


The Atlassian Jira service management workflow and action developer focuses on the development of efficient, automated, and effective ITSM service modules. This is a challenging work environment with significant research, development, integration, and operations components

Your main role will be to lead the JIRA/Confluence expertise centre. Will also be involved in full automation of Service Desk (ITSM), documentation and access management.

Documentation, training, automation and support the processes/procedures regarding the use of JIRA in projects.

• Provide day-to-day support. Troubleshoot issues for users, as needed.

• Create JIRA projects, queries and reports as needed.

• Administer JIRA and Confluence.

• Design & manage JIRA/Confluence queries, dashboards for metrics reporting for various teams.

• Develop solutions extending Atlassian REST services and JIRA plugins using the Atlassian SDK or plugins.

• Address user questions and develop training as needed.

• Identify opportunities to be creative and innovative.

· Custom workflows, system settings, user and group management, global permissions, screens, security permissions / roles/ configurations

· Deep understanding of the value in issue types, workflows, fields and customisation

· Establishing and championing JIRA administration best practices

· Undertaking and running an instance migration; deploy, configure, upgrade

· Fluency in Confluence, including security, spaces, design, and integration with JIRA

Atlassian Jira Service Management workflow and action developer.

About the Role

We are seeking a talented, experienced, and motivated Atlassian Jira Service Management tooling developer to join a small but mighty service operations team for four to five months to deliver the requirement for a “Go-live” scheduled for the end of this Year, the programme is in a challenging phase and the requirement is to develop, build, test and document an ITSM service support tool, you must be comfortable working in an agile environment with peer review of design code and documentation.

You will be working with an equally talented, determined service team working on an exciting Civil/Defence programme delivering a new Emergency management and response application.

Given the World is a different place now, it is envisaged that you will be required to work in a hybrid work pattern, currently planned to be 40% in the Office and 60% remote working, the Office is based in Central London just off Whitehall.

Key Roles and Responsibilities:

The development, testing of the interim operating capability will be hosted either in Atlassian’s cloud offering either in Germany or in the USA, a key part of the requirement will be to develop a transition plan, documented processes and subsequent tests to move the service to the UK expected in Q1 2022

Serve as the JIRA service Management Subject Matter Expert

Work directly with the Service Design lead.

Develop the Service Management workflows and actions for the minimum ITSM requirements for go-live.

Develop and brand a Civil/Defence user accessible service portal to allow access to the modules, SKMS, FAQs.

Develop a user accessible service health dashboard for the application.

Work with the 3rd Party Application Support Supplier and other suppliers as appropriate to integrate the portal tools.

Document the configuration of each module, dashboard and transition the ongoing design and support capability to the SOT service lead.

Document all processes and procedures for the SOT team to manage and maintain the development.

Define and document module service tests, outcomes, and ongoing test scripts.

Document training materials for Super Users and the SOT team.

Provide assistance as the SME for any accreditation/assurance needs from either Civil or Defence (Security or otherwise).

Provide day to day support for the SOT team, attending common ceremonies, workstream and programme meetings.

Identify opportunities for future creative, innovative development.

About You

Requirements Qualifications and Skills:

Demonstrate hands on experience with JIRA Service Management development and transition

Ability to create JIRA workflows for each ITSM module, screen schemes, permission schemes, notification schemes

Experience with custom workflows, system settings, user and group management, global permissions, screens, security permissions / roles/ configurations

Excellent problem solving skills, process implementation skills

Creative problem-solving style and strong critical thinking skills

Efficient, passionate, and comfortable wearing lots of hats

Excellent communication and partnering skills

Strong ability to prioritize across various tasks, manage changes in daily workload, and operate under several simultaneous deadlines

Comfortable in a dynamic and collaborative environment and still be able to work independently end-to-end

Willingness to always learn something

  • Contact: Agata Debska
    020 7531 5757 (Offline)
  • Date: 05.10.2021
  • Deadline: 04.11.2021
  • Quote ref: 99971/46151

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