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Control Tower Incident Analyst

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  • Remote working
  • £600+ per day
  • Contract , 5 months
  • Full time

Our Government client is currently recruiting for a Control Tower Incident Analyst on A 5 month contract paying £300 P/D Inside IR35.

Role: Control Tower Incident Analyst

Contract Length: until 30th September 2021

Location: Birmingham – office based - Must be able to work from the office, it is not remote. The hours of work are 7am-7pm / 4 days on – 4 days off**

IR35: Inside

Pay Rate to Candidate: £300 per day Umbrella

Security Clearance: BPSS

CV Deadline: 12noon Wednesday 28th April

Interview Process: 30 mins via MS Teams, next week

Overview of Role:

The primary function of this position is to manage all assigned queries, issues and task until resolution thereby assuring:

• Business do not run short of supplies

• Products are collected and delivered to labs for processing in the quickest possible time

• Managing all assigned incidents until resolution

• Managing all assigned queries until resolution

• Update and distribution of TSS documentation

• Update and distribution of key program performance metrics

• Monitoring and reacting to all alerts on the MI System (tableau)

• Management of assigned outbreak requests until resolution

• Management of assigned reverse logistics queries until resolution

• Management of assigned lab diversions until completed

• Input into the daily allocations process for all assigned supply related incidents

• After hours support of task/incidents related to other SC&L functional areas

• Compilation and distribution of assigned salesforce reports

• Compilation and distribution of assigned pilot site communications

• Consolidation and distribution of assigned critical SC&L communications out to test sites

• Ensuring that all tasks/incidents and queries is logged and kept up to date in JIRA


• Supply & logistics experience in a similar environment

• Exposure to incident management methodologies

• ITIL/SIGMA training is an advantage

• Experience with accurate and timely distribution of reports

 Logistics turn-around times

 Incident turn-around times

 Accuracy and timeliness of courier bookings, collections, deliveries and diversions

 Quality of information recorded in Jira

  • Quote ref: 100377/38759

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