Our Government client is currently recruiting for a Content Designer on a 6 month contract paying £495 P/D Inside IR35.
Role: Content Designer
Contract Length: 6 months initial
Location: London / WFH
IR35: In SCOPE
Pay Rate to Candidate: £495 UMB to candidate
Security Clearance: BPSS
Roles and responsibilities: The post holder will be responsible for identifying and matching user needs to appropriate digital content formats, and creating, monitoring and improving content and style to support design and delivery of simple, clear digital services (information and transactions). Developing digital content to help citizens, businesses and specialists with engagement and transactions.
Help the team come up with the best format to display the content to the user (this might be written, audio, video formats etc)
Create the content necessary for the solution agreed upon; The content might need to be vetted by a legal team to make sure we are within the law requirements;
Advocate and work with the legal team to compromise on language that meets the user needs regarding plain language.
Work together with the service designer to prototype concepts and visualise the proposed solutions; prep prototypes for usability testing
Iterate the content and the format of the content to meet the user needs identified in the previous stage of the project
Iterate on solution design according to usability testing feedback
Co-create with the team the wider implications and long-term impact, recommendations, guides and policy changes
Coordinate updates to mainstream content related to Child Arrangements Tool and Spent Convictions checker - will require raising Zendesk tickets and working with GDS
Skills & experience required:
Solid writing (and editing) in clear English
Knowledge of GDS, Whitehall and Zendesk
Good content strategy thinking - eg around formats
Prototyping (lo-fi) experience and ability to explore and improve user journeys
Experience of working with User Research, Interaction and Service designers - preferably in an Agile team
Solid stakeholder management skills
Good team player