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Account Manager / Senior Strategic Coach

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  • UK, Croydon
  • to £460 per day
  • Contract , 6 months
  • Full time

THIS CONTRACT WITH OUR UK CENTRAL GOVERNMENT CLIENT IS INSIDE IR35 PAYING UPTO £460.00 PER DAY FOR 6 MONTHS BASED IN CROYDON

CV SUBMISSION DEADLINE : Thursday 23rd May 2019 at 05:00 PM

DESCRIPTION:

ESSENTIALS CRITERIA:

The client is looking for an experienced Account Manager who can lead/manage a team, with an emphasis on training/coaching and knowledge sharing. Essentially they have asked for candidates who have experience in Strategic Account Management coaching.

Clear track record of strategic management in B2b in complex portfolio.

Track record in knowledge sharing

Strategic stakeholder management at Senior/ C suite level

Coaching experience. Results driven.

EXPERIENCE REQUIRED:

1. Coach and develop current senior account managers [strategic account management specific skill requirements as well as leadership capability – specific objectives to be set around team leadership, corporate leadership, strategic account management]

2. Deliver business objectives working with the team daily (includes core specialist capability development)

3. Ensure that account management processes are in place and robust – eg account plans, insight and evidence gathering, quantification and sharing

4. Role-model strategic leadership (coaching current team manager)

5. Act as Head of profession across HMLR (coaching current team manager)

Contractor Deliverables - will be in place for 6 months ( with the possibility of an extension)

A) Deliver 19/20 account management business objectives & plan for 20/21 with and through current team manager

B) Improve current account management business process to improve effectiveness

C) Act as Head of Profession across HMLR (and coach team manager) & role model Head of Account Management

D) Coach team manager and to develop the team so that they are ready to undertake AKAM foundation level in 20/21 (and all of the above)

Person Spec

Member of Institute of Customer Service or similar membership body e.g CIM, AKAM

• Significant experience of strategic account management with tangible, demonstrable results

• Ability to set up new processes within new team and be highly effective quickly

• Experience of upskilling, training and coaching teams

• Evidence of influencing and relationship building at a senior level which has delivered change

• An advocate for the customer at all times and able to influence decision making across the organisation to take the customer into account, particularly during transformation change activity

• Able to capture accurate customer insight data and effectively analyse and communicate key findings to strategic stakeholders in the organisation to inform changes to process, policy, systems and behaviours

• Excellent inter-personal skills and ability to build positive and successful strategic relationships

• Ability to manage conflict / sensitive issues to deliver positive results

CV SUBMISSION DEADLINE : Thursday 23rd May 2019 at 05:00 PM

  • Quote ref: 990003/14738

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