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2nd line desktop support

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  • Remote working
  • to £225 per day
  • Contract , 3 months
  • Full time

Our central government client are currently looking for a 2nd line desktop support to join their team on a new contract.

Contract Length: initial 3 month

Location: London / WFH – with travel to other sites

IR35: INSIDE

Pay Rate: £225pd

• Previous 2nd Line experience

• Configuring devices / builds / repairs

• Active Directory / VPNS / Cisco any connect

• Currently using SERVICENOW for recording incidents etcs

• MUCH MORE THAN A SERVICE DESK ROLE – BIGGER ROLE THAN THIS!!!

• ESSENTIAL SOLID CUSTOMER SERVICE – DEALING WITH ALL Levels - Ministers through to admin staff

Background

The role will require a great customer service and the ability to learn new skills quickly. IT is always changing and Digital and Technology Directorate are currently in the process of rolling out a variety of service offerings that will further improve the customer experience.

The roles provide around the clock support onsite and remote support for users in London including Covid-19 response teams, the Secretary of State (SoS), Permanent Secretary, Ministers and their Private Offices.

The roles provide a critical service to users to maintain their productivity, through resolution of IT hardware and software issues

  • Quote ref: 990009/44511

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