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Service Manager

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  • UK, London
  • to £600 per day
  • Contract , 6 months
  • Full time

Our public sector client are currently looking for a Service Manager to join their team on a new contract.

Location: Remote

Day Rate to Candidate: up to £600 Umb

Status: Inside IR35

Duration: 6 months

As a Service Manager you will:

Lead internal and external discussions and negotiations for their service area on behalf of the department to enable the best outcome for the general public.

Act as the principal lead for their service, managing a diverse team of civil servants, consultants, and contractors to deliver the roadmap outcomes.

Be an effective problem solver, resolving highly complex and difficult problems in day-to-day issues whilst understanding the long-term impacts.

Apply creative thinking solutions to decide the most appropriate course of action in highly complex situations.

Provide oversight and drive the leadership to deliver the priority deliverables within their service, including monitoring provider performance.

Act as an enabler for the Service Owner by building and maintaining strong independent relationships with relevant policy teams, other government departments and delivery colleagues.

Provide advice and guidance for policymakers, senior officials, and ministers on their service area, including on the capacity and capability of providers.

You’ll have:

Senior stakeholder management and building relationships – including with external bodies and business.

Complex decision making and problem solving, including analytical ability.

Major policy/programme development and delivery experience.

Managerial experience – including the ability to lead resiliently in a fast-paced environment.

Being open to challenge and driving efficiencies where required; Leading continuous improvement of processes and the service, including overseeing delivery of all taskings for their service area.

Leadership roles and contribute within wider leadership team discussions.

Effectively prioritise conflicting deadlines.

Service or Customer design experience (desirable)

Ability to regularly learn about new policy areas and apply critical judgement and challenge at intense pace (desirable)

Organisational Design skills and experience and the ability to manage a mixed team of civil servants, consultants, and contractors (desirable)

Ability to see the bigger picture and apply strategic thinking

  • Quote ref: 100377/41394

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