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Service Designer

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  • UK, West Midlands, Birmingham
  • to £601 per day (Within IR35)
  • Contract , 3 months
  • Full time

Our government client are currently looking for a Service Designer to join their team on a new contract.  


Duration: 3 months (from start date)  

Location Hybrid (1 day a week in Manchester or Birmingham office)  


Rate to candidate £601.52 (Umbrella) per day  


Technologies used  



Day to day duties  

- Design the end-to-end journey of the digital service to meet the users and Agency’s needs, including assisted digital and accessibility needs  

- creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of the organisation.  

- development of design concepts and be able to interpret evidence-based research and incorporate this into the work  

- collaborate and lead effective communication with all stakeholders and project team to support design, build and delivery to meet the user needs  

- listen to the needs of technical and business stakeholders, and interpret between them  

- Align with GDS Service Standards  

- generate multiple solutions and work with project team and users to test them  

- Develop wireframes and clickable prototypes to support user testing  

- In collaboration with project, design Minimum Viable Product for users  

- Articulate needs to BA and technical resources to understand viability and requirements  

- Prototyping using GDS toolkits  

- Understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity  

- End-to-end user flows flows/journey/design for new service  

- Developed Service flow/blueprint  

- Wireframes and clickable prototypes – iterations to support and understand user needs via user testing  

- Attend and provide technical input to GDS Alpha Service  

- Assessment  

- Understanding and identification of activities for Beta phase  


Key Skill  

- Experience in developing designs based on evidence of user needs and organisational outcomes  

- Government Digital Service experience  

- GDS Assessment experience  

- Ability to understand users needs  

- Touch points  

- End to end experience of server design  

- Best practice to improve and design the user journey  

- Experience of GDS toolkit  

  • Quote ref: 99971/24249

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