Our nuclear client are currently looking for a Service Delivery Manager to join their team on a new contract.
Contract Length: 1 YEAR
Location: Warrington / Cumbria in office.
Pay Rate to Candidate: £50 per hour Umbrella / 38 per hour PAYE
1) Strong Service Management / Measurement experience
2) Manging the complete life cycle
3) Managing service desk escalations
4) Strong stakeholder management and cultural fit (communication)
Security Clearance: BPSS
CV Deadline: 6th 4pm
Service Delivery Managers are responsible for ensuring IT products and services provide value to the Business. Within the ISO organisation, they work closely with internal & external stakeholders to ensure quality of service delivery is inherent within every IT Product and Service. They continually monitor Service Performance and report against agreed Service Levels for their allocated services.
They are responsible for ensuring Services delivery is monitored, measured and reported upon with both internal \ external customers and vendors \ suppliers aiming to gain maximum benefit and value from the products and services supplied.
They ensure consistent benchmark measurements exist between services and that these are accurately reported against. They are responsible for timely production and refinement of Service Reporting ensuring that Service performance is consistently analysed and that appropriate measures address any deterioration in service quality or SLA performance.
Reporting to the Service Delivery Management Lead, the Service Delivery Manager will work as part of a team that oversees the entire customer experience for live IT services, managing the relationship with service providers, both internal and external, to the business, addressing service impacting incidents and highlighting performance issues which require resolving to improve (CSI) end customer satisfaction.