Senior Service Manager

Government
  • UK, London
  • Contract, 12 months
  • Full time
  • Negotiable (Within IR35)
This contract with our central government client is for a Senior Service Manager for 12 months. The role is located in London and is hybrid with travel required. Job Description: As a Senior Service Manager, you will have a strong background and extensive experience in IT Service Management. You will enjoy...

Quote ref: 990027/72218

Job description

This contract with our central government client is for a Senior Service Manager for 12 months. The role is located in London and is hybrid with travel required.  

 

Job Description:  

 

As a Senior Service Manager, you will have a strong background and extensive experience in IT Service Management. You will enjoy working in a fast-paced environment and use your expertise to direct, advise and support your team to deliver high-quality services. Using your strong knowledge of Service Management and stakeholder management skills, you will effectively influence change within one of the largest government organisations.  

 

You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you are accountable for. You will also engage with wider teams and stakeholders to manage opportunities, risks and escalations, ensuring the quality of the service being delivered meets the business needs.  

 

deliverables:  

1. Ongoing integration of service providers with our client's Operating Models ensuring new / updated services are effectively onboarded as required, ensuring necessary development to support Service integration functions in live developing, implementing, and communicating Service Management and DDaT strategies  

2. Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers  

3. Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes  

4. Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams  

4. Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services  

5. Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly

Requirements

Skills:  

1. Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation  

2. Working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus ·  

3. Building effective partnerships across the technology organisation to share best practice  

4. Ensuring that all suppliers carry out processes to ITIL standards, or those that are defined by DDaT ·  

5. Representing customers in Service Readiness reviews and assessments ·  

6. Promoting a culture of customer satisfaction · participating, contributing to and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.  

 

Qualifications and experience:  

1. The application of Service Management and agile methodologies and models across a range of services within varying environments.  

2. Applying your expert knowledge of the various communications channels to effectively engage with stakeholders via the appropriate medium, adapting your approach where required  

3. Understanding how your current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be addressed and managed appropriately  

4. Acting as the escalation point to directly manage supplier performance against commercial agreements, working with commercial teams to update contracts when required  

5. taking responsibility for service spending, ensuring actual costs are within budget and managing any over/underspend

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