This contract with our Central Government Client is for a Hardware Asset and Configuration Manager for 11 months. The role is located in any of their locations including London, Glasgow, Leeds, Manchester, Birmingham, and Newcastle. The pay rate for this role is £600 umbrella / £455 PAYE.
As a Service Asset & Configuration Manager, you will contribute to the development and delivery of a high-quality Asset and Configuration Management processes to be consistently delivered across the company Estate.
Some of the main responsibilities for this role include:
● Maintain data quality, integrity and security of the CMDB in ServiceNow , including associated table structures and related functionality and data loads
● Foster relationships and Collaborate with all Suppliers and internal teams to ensure Asset and Configuration Management processes, procedures and policies are followed, ensuring contractual obligations are met.
● Govern and support the processes regarding the effectiveness of the CMDB, identifying any risks or issues.
● Review critical incident outage resolution results, responses, and dispositions of failed changes due to Configuration Management related issues for PTTP config items.
● Drive forward activities to deliver key improvements ensuring processes and tools are’ fit for purpose’ along with knowledge transfer and education to BAU Teams.
● Design and deliver IT Asset Management control policies and procedures in-line with the existing service
Experience with tools - service now experience
• ITIL Intermediate - Release, Control and Validation, ITIL Intermediate – Service Operations
• ITIL 4 Foundation
• Degree Level in Information Technology, Business Computing or equivalent.
Top 3 skills:
1. experience in service asset configuration management
2. relationship management (influence changes based on evidence and data)
3. experience working with projects
• Asset and configuration management - Conducts the lifecycle management for assets including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio.
• User focus - Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.
• Understanding of service management framework - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities
• Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Relationship management - Identifies, analyses, manages and monitors relationships with and between stakeholders. Clarifies mutual needs and commitments through consultation and consideration of impacts. For example, the co-ordination of all promotional activities to one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier; assistance to the customer to ensure that maximum benefit is gained from products and services supplied.
• Ownership and initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.
• Strategic thinking - Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.
• Service Reporting - Takes management information and consolidates agreed key performance indicators into product or service measures that underpin service management of a specific product or service.
• Business analysis (IT operations) - Able to visualise, articulate, solve complex problems and concepts, and make disciplined decisions based on available information. Such skills include demonstration of the ability to apply logical thinking, gathering and analysing information using comprehensive tools and techniques, the use of data to formulate both short-term day-to-day and long-term strategic plans, and the ability to identify and analyse options, and assess feasibility and operational impact. Ensures that the business solution aligns with the vision, mission, objectives, strategy, business and user needs and can identify and recognise a viable solution or control.