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2nd Line Support

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  • Remote working
  • to £300 per day
  • Contract , 6 months
  • Full time
  • Industry: Government, IT & Telecoms
  • Discipline: 1st/2nd Line Support, 3rd / 4th Line Support , Helpdesk, Desktop Support

Our government client is currently recruiting for a 2nd Line Support Engineer, on a 6 month contract basis paying £300pd inside IR35.

2nd Line Support Engineer

Contract Length: 6 months

Location: London with remote working

IR35: INSIDE IR35

Pay Rate to Candidate: £300pd

• Recognised IT Qualification/Degree relevant to position.

• Knowledge and experience of administering MS 0365 (at 2nd line level). The post-holder is required to have specialist knowledge of MS O365 environment - Exchange online (e.g. message tracing, managing malware incidents), SharePoint (e.g. create a team site), Powershell (create and execute scripts), Azure (Dynamic Security Groups) and MS Teams.

• Advanced knowledge of MS Outlook, Word, Excel and Powerpoint (as described by most external courses).

• Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential.

• Experience of dealing with senior stakeholders. This role will involve dealing with the senior judiciary.

• Experience of dealing with incident, problem and change management processes.

• Being able to effectively communicate to internal and external stakeholders clearly and concisely (e.g. explaining a complex incident in plain English).

• Experience of working in a 2nd Line team within an IT support environment.

• Production of support documentation and training materials for both internal support teams and customers.

• Being able to deliver training to colleagues and customers.

• Experience of a call logging systems (Service Now highly desirable).

  • Contact: Gamal Clarke
    020 7531 5757 (Offline)
  • Date: 21.07.2021
  • Deadline: 04.08.2021
  • Quote ref: 990039/42372

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