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1st Line Support

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  • Remote working
  • to £265 per day
  • Contract , 6 months
  • Full time

Our central government client are currently looking for a 1st line support to join their team on a new contract.

Duration: 6 months

Rate: £265 - to candidate

Location :London ( but will be WFH) office flexible

OUTSIDE IR35

1st Line Support position

Solid customer triage background

The service will also transform the quality of the Department's data on the take-up and impact of professional development, allowing us to develop better evidence to support future policy.

Essential:

Experience in working to deliver quality customer service as first line user support agent

Experience of working on digital service support desk

Experience of using online ticketing tools (e.g. Zendesk), a Case Management System (CMS), or of managing to a service level.

An ability to quickly become familiar with a digital service and its stakeholders, adapting and reacting to user-needs.

Excellent communication skills (specifically written), with the ability to engage well with team members.

• Experience of working with an agile team

• Experience of transitioning a service to live

Desirable

• Experience using Zendesk

• Government experience

  • Contact: Gamal Clarke
    020 7531 5757 (Offline)
  • Date: 08.09.2021
  • Deadline: 30.09.2021
  • Quote ref: 990009/45125

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