Caseworker

This contract with our defence client is for a Caseworker for 20 week with a hybrid work location in Whitehall, with office attendance required 1-3 days per week and as required for business need. No travel expenses - Candidates must be local to London.  

The client's key responsibility is to protect the security, independence, and interests of the UK, at home and abroad, working closely with their allies and partners, as well as Whitehall colleagues.  

In addition to leading on all relocation and resettlement policy, the Directorate is responsible for assessing the applications of Afghans who still wish to relocate to the UK, enabling the relocation of those eligible, managing Whitehall and international relationships, at the highest strategic level (including daily Ministerial interaction) and directing and cohering all of the relocation and resettlement activity across the defence enterprise.  

Responsibilities:  

REVIEWS CASEWORK  

• Scrutinise and investigate requests for review and determine the appropriate response  

• Managing and assessing cases in alignment with policy, operating procedures and guidance.  

• Communicate with applicants to obtain additional information/evidence that may affect the outcome of their review  

• Organising and leading review panels  

• Responding accurately to applicants to inform them of the outcome of their query  

• Ensure the ARAP Reviews multiuser email is actioned in a timely manner  

• Internal Liaison with respective client teams such as Eligibility and Relocations Casework (including the LOTR team)  

• Internal stakeholder engagement, such as providing advice and support to Policy, Secretariat and Legal  

• External, Other Government Departments (OGD) stakeholder engagement, such as cross-Whitehall ARAP working groups  

• Provide SME advice to external agencies regarding the end-to-end process  

• Delivering the clients parts of cross Whitehall Hall review policy for the ARAP scheme  

• Understand updates to OGD policies that may influence ARAP reviews  

• Represent the Review Team at internal management meetings  

• Maintain accurate records of decisions and evidence to support those decisions  

• Adhering to and ensuring that others are complying with the wider client's governance and data protection protocols

• Sole UK National  

• Experience analysing information from multiple sources, with keen eye for attention to detail.  

• Delivering at pace – daily targets for cases  

• Good understanding of English, especially written.  

• Able to use Microsoft Office 365 (Word, PP, excel etc.)  

o Majority of communications are via Outlook.  

• Previous Casework Experience  

• Problem solving  

• Stakeholder Management  

o Front facing and wider client's team.  

• Problem solving skills.  

• Can work to targets.  

• Understands Data Protection  

• Empathy  

o Can come across graphic/disturbing material and stories. Need to discuss up front with candidates to ensure they are resilient and ok with this.  

• Need to be able to stick to policy. To make decisions based on policy, not on emotion.  

• Ideally need candidates who are in similar roles.  

Desirable  

• Home Office/Police/Immigration background  

• Experience dealing with complex cases.